Service Cloud
Case management, omni-channel routing, knowledge, and CTI built and governed by architects who've deployed them at scale.
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Salesforce Practice
Cloud Nerd's Salesforce practice covers every cloud , Sales, Service, Revenue, Marketing, Commerce, Agentforce, and the major industry clouds , with senior architects who have delivered across 140+ enterprise orgs. DAISA compresses every phase: discovery in hours, builds in days, documentation automatic.
Capabilities
Ongoing platform ownership , backlog management, enhancements, production support, and a weekly written report you can forward to your board.
Industry verticals
Industry clouds your deals actually attach — healthcare, financial services, CPG, manufacturing, utilities, public sector, and more.
Discovery: Environment analysis that typically takes 3 weeks
Documentation: Auto-generated on every configuration change
Audit trail: Every deliverable tracked, versioned, and owned by you
AI agents exist to remove human work. A human should only be in the loop to approve escalations. Score every manual process for rules, thresholds, and a system of record, then prioritize by volume, rule clarity, and blast radius.
Most companies don't need to rebuild Salesforce, they need to shrink it. This is a practical audit-and-cut checklist across database, UI, automation, integrations, security, and analytics, plus an honest look at how far the chat-plus-database-plus-agents model can responsibly go today.
Replacing Salesforce with a custom CRM on AWS and PostgreSQL is not an infrastructure decision. Infrastructure runs $1,600–$5,000 a month. The engineering and compliance program behind it runs closer to $1M a year. Here is the area-by-area checklist and the honest math.
Bring your priorities. We will show you what ships first.