Storefront architecture
B2C or B2B storefront setup, site structure, locales, and the navigation and merchandising model your catalog actually needs.
Home / Salesforce / Commerce Cloud
Salesforce Commerce Cloud
Your storefront sells. Your customer record doesn't know it.
Commerce Cloud can run B2B and B2C buying experiences that feel modern. Too often the cart, the CRM, and the service desk each hold a different version of the buyer. We implement Commerce wired into Salesforce so browsing, buying, and service share one customer record, and order data stops living in a side system nobody trusts.
Fixed fee. A contractual floor of finished work every month, with a refund behind it. First production release in week one.
Sound familiar?
Checkout works. Everything after it doesn't.
Orders never make it cleanly into CRM.
Support asks the customer for order numbers Salesforce should already have.
B2B buyers still email for pricing.
Account-specific catalogs and contract pricing exist on paper, not on the storefront.
Inventory and OMS are a black box.
Promised dates slip and nobody can see fulfillment status without calling warehouse ops.
Promotions fight each other.
Stacking rules are tribal knowledge, and margin leaks until finance notices next month.
The site and Salesforce were implemented by different firms.
So every integration is a custom one-off with no owner.
The build
Commerce that shares a customer with the rest of Salesforce.
Catalog, pricing & promotions
Product data, variants, account-specific price books for B2B, and promotion rules with guardrails so marketing can run campaigns without melting margin.
Cart, checkout & payments
Checkout flows, payment integrations, tax and shipping configuration, and the error handling that keeps abandoned carts diagnosable.
Order management handoff
Order objects, status sync, and fulfillment visibility so service and sales see what commerce already knows.
CRM & identity integration
Shopper identity tied to Salesforce accounts and contacts, so a buyer isn't a guest forever and a case isn't blind to purchase history. Data Cloud →
B2B account commerce
Buyer groups, shared carts, punch-out where required, and contract pricing that mirrors how your enterprise customers actually buy.
Service & Experience Cloud hooks
Order lookup for agents, self-service order history in portals, and returns flows that don't require swivel-chair re-entry. Service Cloud →
Analytics & merchandising ops
Conversion, category, and promotion reporting plus the operational cadence for catalog owners.
Migration & cutover
Catalog and customer migration from legacy commerce platforms, SEO-aware redirects, and a cutover plan that doesn't torch peak season.
Security & compliance
PCI-aware payment patterns, consent, and documentation suitable for security review, generated as we configure.
Month one
While the agency redesigns the homepage, order data reaches CRM.
- Week 1
Embedded & mapped.
DAISA maps storefront, OMS, and CRM gaps. Priorities set with commerce, service, and sales ops. First sync and catalog fixes ship.
- Week 2
Buying path hardened.
Core checkout and pricing paths corrected for your highest-volume flows. CRM order visibility improves for agents.
- Week 3
Account and service loops.
B2B account pricing or self-service order history lands. Documentation catches up automatically.
- Week 4
Executive review.
Written report of everything shipped and a 90-day commerce roadmap your CCO can forward.
The guarantee
The only Commerce Cloud engagement with a refund behind it.
You tell us the results you need: order-to-CRM sync accuracy, checkout completion, B2B self-serve rate, agent order lookup time. We value each one together and write a monthly floor of finished results into the contract.
A floor, not an estimate.
In the contract before we start.
Cash if we miss.
Same percentage of fees back that we missed by. Cash, not credits.
No change orders. Ever.
New priority moves to the front. Nothing becomes an invoice.
Related clouds
Keep going.
Same delivery model.
FAQ
Straight answers.
Before the briefing.
B2C Commerce, B2B Commerce, or both?
We implement both patterns and hybrid models. Scope starts from how your buyers actually purchase, including contract pricing and punch-out when those are real requirements.
Can you work with our existing SI or agency on the storefront UX?
Yes. We often own the Salesforce data, integration, and CRM wiring while a creative partner owns experience design. Clear ownership beats two firms reinventing the catalog.
How do you handle peak season risk?
We sequence non-critical changes away from peak, put observability on checkout and sync, and freeze risky cutovers. Delivery floors still apply to the work that is in scope.
What about Order Management (OMS)?
OMS scope depends on your licenses and fulfillment model. We'll be explicit about what Salesforce owns versus warehouse systems before we start.
What does it cost?
Launch Implementations are fixed-price scoped projects. Managed PODs run from $5k/month fractional coverage to enterprise scale. See the calculator →
Your storefront shouldn't be a stranger to your CRM.
Bring us a recent order that support couldn't find and the systems it touched. We'll show you what a Commerce Cloud POD ships in month one and put a delivery floor on paper.