What exactly am I buying?
Finished, working features, built by our agents and checked by a senior architect. You buy a set number of points for your plan and spend them on work that is live in your system.
How does the point system work?
Every feature gets a point cost, and you approve every point cost. Four sizes: S is 1 point, M is 2, L is 4, and XL is 8. Your tier sets how many points you have. A weekly report lists exactly which features were finished.
What if a feature is bigger than you thought?
It's priced in points before we build, and you approve every cost up front. If sizing changes, you see it and approve it before work continues. No surprise burn, ever.
What's the plan and how does billing work?
Three months to start, then it renews. Quarterly billing is standard, with 10% off if you prepay the full plan. Your price is locked for those 3 months. We flag renewal 60 days out, and a 30-day notice from you stops it.
Do unused points roll over?
The default is a new set of points when your plan renews. If you need rollover, we model it in the Order Form. Priorities can shift at any time, and anything your team needs is fair game.
How do change requests work?
They don't exist. That's the point of the model. You set the business priorities, change them any time, and add as much as you like. Nothing becomes a new invoice.
Who actually does the work?
AI agents build and test the work. A named senior architect reviews it and signs off before it goes live. No junior staffing after the contract is signed.
How does the Launch credit work?
A portion of your Launch implementation fee is credited against your first months of a POD contract if you convert within 90 days of go-live. The project is the beginning, not the end.
What if I'm already hiring?
Keep hiring. We'll cover the work while you search, and we'll help the new person get up to speed with full documentation of everything we built.
Will this replace my admin or my IT team?
No. Most clients use us to clear the work their team doesn't have time for. Your people stay focused on their main jobs.
Which platforms do you work on?
40+ of the most common business platforms, including Salesforce, NetSuite, HubSpot, Workday, ServiceNow, AWS, and Google Cloud, plus the data and connections between them. The technology page lists the ones with a page today. If yours isn't listed, ask on the quote form.
Do you work on the software my company sells?
No. We work on the software your company uses to run itself: sales, marketing, support, finance, HR, and supply chain tools.