Case management & omni-channel
Case types, queues, SLAs, and knowledge for agency workloads, on Service Cloud patterns that scale. Service Cloud →
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Salesforce Public Sector Solutions
Constituents don't care about your backlog. They care if the case moves.
Public sector Salesforce work lives under FOIA, security reviews, and procurement rules that punish vague delivery. Public Sector Solutions provides industry models for licensing, inspections, and benefit cases. We implement them so agencies get case management that survives a security review, with documentation generated as you configure, not as a pre-audit scramble.
POD pricing. A prepaid bucket of points redeemed for finished, deployed features, every one priced and approved before we build. First production release in week one.
Sound familiar?
The portal launched. The backlog didn't move.
Cases are email with a tracking number.
Status is opaque to constituents and managers alike.
Licensing and permitting are paper-digital hybrids.
Half the process is online; the other half is a shared drive.
Security review blocks every release.
Because documentation and evidence were never part of the build cadence.
Vendors delivered screens, not operations.
Staff still work around the system to get real work done.
Reporting for leadership is a data call.
Every briefing starts with someone exporting and cleaning.
The build
Constituent services built for reviews, not workarounds.
Licensing, permitting & inspections
Public Sector Solutions processes for applications, approvals, inspections, and renewals configured to your statute and policy, not a demo script.
Constituent portals
Experience Cloud for applications, status, and document upload with accessibility and identity patterns agencies need. Experience Cloud →
Benefit & program delivery
Enrollment and case patterns for benefits programs with eligibility evidence captured in-process.
Security & compliance posture
Configurations and documentation aligned to your authority to operate process, with DAISA generating the paper trail.
Data model & privacy
Person accounts, households, and sharing designed for sensitive constituent data without oversharing across programs.
Integrations to legacy systems
Interfaces to legacy licensing, payments, and document systems with clear ownership.
Analytics for leadership
Backlog, SLA, and program throughput dashboards that replace the weekly data call.
Agentforce for high-volume FAQs
Governed agents for routine constituent questions where policy allows, with human escalation. Agentforce →
Change management for staff
Role-based training and the weekly written report program owners can forward up the chain.
Month one
While the integrator redraws the RFP matrix, one case type ships.
- Week 1
Embedded & mapped.
DAISA maps case debt, portal gaps, and security evidence needs. Priorities set with program owners. First operational fixes ship.
- Week 2
A constituent path live.
Priority case or application type improved end to end, including status visibility.
- Week 3
Evidence and portal.
Documentation pack for security review improved; portal friction reduced.
- Week 4
Executive review.
Written report of everything shipped and a 90-day public sector roadmap.
POD pricing
The only Public Sector Salesforce engagement where you pay per feature delivered.
You tell us the results you need: case cycle time, portal completion rate, SLA attainment, security evidence completeness. Each one gets a point cost you approve before we build, and your prepaid bucket of points redeems for finished, deployed features over the term.
A ceiling, not a meter.
A set number of points for the term, decided before we start.
Every cost approved up front.
Features are pointed before we build. You approve every price.
No change orders. Ever.
New priority moves to the front. Nothing becomes an invoice.
FAQ
Straight answers.
Before the briefing.
Can you work within government procurement and security constraints?
Yes. We scope to your authority to operate, change windows, and documentation standards. Every in-scope deliverable is pointed and approved before we build.
Do we need Public Sector Solutions licenses?
When licensing, inspections, or benefit industry models are central, yes. Sometimes Service + Experience Cloud is the right thinner path. We'll recommend honestly.
How do you handle accessibility (508 / WCAG)?
Portal and experience work includes accessibility requirements in acceptance criteria, not as a late finding.
Can you migrate from legacy case systems?
Yes. Migration and parallel run are standard, and migration milestones run through the point system.
What does it cost?
Launch Implementations are fixed-price scoped projects. Managed PODs run from $5k/month fractional coverage to enterprise scale. See the calculator →
Your next constituent shouldn't wonder if the case still exists.
Bring us a case type that stalls and the security questions that slow releases. We'll show you what a Public Sector POD ships in month one and put a priced delivery plan on paper.