Product & offer model
Commercial offers mapped to what can actually be provisioned and billed, with guided selling for complex configurations.
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Salesforce Communications Cloud
Your order capture is custom. Your customer still waits weeks.
Communications providers run on products that configure endlessly, partners that sell on your behalf, and service promises measured in SLAs. Communications Cloud is meant to tame that. We implement it so quote, order, and service share one customer and product model, instead of a decade of point solutions stitched together with hope.
Fixed fee. A contractual floor of finished work every month, with a refund behind it. First production release in week one.
Sound familiar?
The network is ready. The CRM order isn't.
Orders take tribal knowledge to enter.
Only a few people can configure a complex offer without breaking billing.
Partners sell blind.
Deal registration and lead pass happen in email; channel conflict is constant.
Service doesn't see the product sold.
Agents re-discover entitlements on every call because order data never arrived cleanly.
Product catalog is a science project.
Offers, bundles, and technical products drifted apart years ago.
Every transformation program stalls on 'industry complexity.'
Which is often just undocumented process wearing a telco costume.
The build
Offer, order, and service on one communications customer.
Order capture & orchestration
Order entry that sales and partners can complete, with handoffs to BSS/OSS that don't require a war room.
Partner & channel management
Partner accounts, deal registration, and Experience Cloud portals where the ecosystem sells with you. Experience Cloud →
Service management alignment
Cases and entitlements that reflect what was ordered, with Service Cloud as the operating layer. Service Cloud →
Revenue & quoting
CPQ patterns for communications offers when configuration complexity demands it. Revenue Cloud →
Identity & Data Cloud
Household and account identity across fixed, mobile, and digital products where fragmentation is the default. Data Cloud →
Integration to BSS/OSS
Interface contracts for inventory, provisioning, and billing systems with documentation security teams accept.
Care & field loops
When truck rolls matter, Field Service connected to the same customer promise. Field Service →
Analytics for commercial ops
Order cycle time, fallout, partner performance, and care drivers.
Governance for regulated change
Change control and audit-ready documentation on every configuration change.
Month one
While the transformation office updates the RACI, one offer path ships.
- Week 1
Embedded & mapped.
DAISA maps offer-to-order fallout and partner friction. Priorities set with commercial ops. First capture fixes ship.
- Week 2
A clean order path.
Priority offer configurable without heroics. Service visibility into that order improves.
- Week 3
Partners and care.
Channel or care loop improvements land. Documentation automatic.
- Week 4
Executive review.
Written report of everything shipped and a 90-day communications roadmap.
The guarantee
The only Communications Cloud engagement with a refund behind it.
You tell us the results you need: order cycle time, fallout rate, partner registration SLA, agent product lookup accuracy. We value each one together and write a monthly floor of finished results into the contract.
A floor, not an estimate.
In the contract before we start.
Cash if we miss.
Same percentage of fees back that we missed by. Cash, not credits.
No change orders. Ever.
New priority moves to the front. Nothing becomes an invoice.
FAQ
Straight answers.
Before the briefing.
Is Communications Cloud required, or can we do this on core Salesforce?
Depends on your product complexity and licenses. We'll recommend Communications Cloud when the industry model earns its keep, and say so when core Sales + Service + Revenue Cloud is enough.
Can you work alongside our BSS/OSS vendor?
Yes. We define Salesforce ownership and interface contracts so the program isn't two vendors blaming a mapping document.
How do you handle multi-play households?
Account and household modeling with identity resolution patterns, often with Data Cloud when products span brands and channels.
What about regulated change windows?
We plan releases around your change calendar and generate documentation as we go, not as a scramble before audit.
What does it cost?
Launch Implementations are fixed-price scoped projects. Managed PODs run from $5k/month fractional coverage to enterprise scale. See the calculator →
Your next complex order shouldn't need a war room.
Bring us an order that fell out and the systems it touched. We'll show you what a Communications Cloud POD ships in month one and put a delivery floor on paper.