SunStrong Management
The situation
An Email-to-Case resolution agent replaced a planned 3-person support team. Live in 8 weeks.
Week by week
Discovery & architecture
POD embedded into SunStrong's Service Cloud org. DAISA ran environment analysis — what would have taken 3 weeks took 2 days.
Agent build & QA
Email-to-Case routing logic built and tested in a sandbox. Full documentation generated automatically by DAISA.
Executive review & sign-off
SunStrong leadership reviewed every configuration change. Human approval gates cleared before production deploy.
Human approval gateProduction rollout
Phased go-live with parallel run. Case resolution agent live. Support ticket volume routed and resolved without a 3-person team.
DAISA's contribution
DAISA compressed the discovery phase from three weeks to two days, auto-generated all technical documentation, and produced the QA test suite in hours rather than a sprint.
After go-live, SunStrong converted to a Growth POD. The same team now owns the platform roadmap, handles Agentforce enhancements, and delivers a weekly written report to the executive team. The planned 3-person support-engineering hire was cancelled.
“The budget conversation took ten minutes. One number, no variance, and I can see what it produced every single week.”— CFO, energy services company