UtilitiesSalesforceService CloudData Cloud
Entergy
The situation
Enterprise service architecture for a Fortune 500 utility — compliance-grade documentation included.
Week by week
1
Weeks 1–2
Enterprise discovery
DAISA analyzed the existing Service Cloud architecture across Entergy's enterprise footprint.
2
Weeks 3–5
Architecture build
Enterprise service architecture built to compliance-grade documentation standards.
✓
Week 6
Rollout & documentation handoff
Production rollout with full compliance-grade documentation package delivered.
Human approval gateDAISA's contribution
DAISA generated compliance-grade documentation automatically throughout the engagement — eliminating a documentation sprint that typically adds 2–4 weeks to enterprise projects.
Where it went next
Entergy retained the documentation package as part of their enterprise architecture governance program.
“The documentation package alone was worth the engagement — something we'd never had on any prior implementation.”— Enterprise Architect, Entergy